Customer Service Representative (CSR) - Telkomsel Services

Join Infomedia Nusantara as a Customer Service Representative (CSR) and become the face of Telkomsel’s exceptional customer service in Balikpapan! In this dynamic role, you will be the first point of contact for Telkomsel customers, providing solutions, resolving issues, and ensuring a seamless experience. With a team of dedicated professionals, you'll work in a fast-paced environment using tools like CRM systems, ticketing software, and communication platforms. This is your chance to grow your career in the telecommunications industry while making a real difference in customers' lives.

Infomedia Nusantara is a trusted name in the telecommunications sector, known for its commitment to excellence and customer satisfaction. As a CSR, you'll be part of a team that values your skills and offers opportunities for professional development. Whether you're a seasoned customer service professional or just starting your career, this role provides a platform to showcase your abilities and contribute to a company that truly cares about its customers.

Every day, you'll handle inbound and outbound calls, chats, and emails, ensuring that every customer interaction is handled with professionalism and empathy. You'll need to be a quick learner, adaptable to new technologies, and comfortable working in a team environment. Join us and be the voice of Telkomsel in Balikpapan!

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with other departments to escalate and resolve complex issues.
• Adhere to Telkomsel's service level agreements and quality standards.
• Provide training and support to new hires in the customer service team.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the telecommunications industry.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet targets.
• Familiarity with CRM systems and ticketing software.
• Good understanding of Indonesian language and culture.
• Ability to work in a team and collaborate effectively.
• Basic computer skills and proficiency in using office software.
• Willingness to undergo training and certification programs.

🛠️ Keahlian

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