German-Speaking Back Office Specialist - International Textile Company

Are you a detail-oriented professional with fluency in German and a passion for international business? Join a leading global textile company as a German-Speaking Back Office Specialist and play a pivotal role in establishing and scaling our new operations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. As part of our dynamic team, you'll be responsible for managing customer communications, order processing, and data management, ensuring seamless operations between our German and Indonesian teams.

At Private Advertiser, we're committed to innovation and excellence in the textile industry. With a strong focus on sustainability and quality, we're expanding our presence in Bali and need a skilled Back Office Specialist to support our growth. This is your chance to be part of a global company that values your expertise and offers a competitive salary of IDR 8,000,000 - 10,000,000 per month.

In this role, you'll work closely with our international clients, handling inquiries, orders, and ensuring all customer data is accurate and up-to-date. You'll use tools like Salesforce, Microsoft Office Suite, and ERP systems to streamline our operations. With your fluency in German, you'll bridge communication gaps and foster strong relationships with our European partners.

📋 Tanggung Jawab Pekerjaan

• Manage customer communications and inquiries, ensuring timely and accurate responses.
• Process and manage orders, from initial request to final delivery, using ERP systems.
• Maintain and update customer and order data in Salesforce and other CRM systems.
• Coordinate with internal teams to ensure smooth order fulfillment and customer satisfaction.
• Translate and interpret German documents and communications as needed.
• Monitor and report on key performance indicators (KPIs) related to customer service and order processing.
• Assist in the development and implementation of new processes and procedures to improve efficiency.
• Provide excellent customer service, ensuring all inquiries are handled professionally and promptly.

🎓 Kualifikasi & Syarat

• Fluency in both written and spoken German, with a minimum B2 level certification.
• Proven experience as a Back Office Specialist or similar role, preferably in the textile or international business industry.
• Strong knowledge of CRM systems, particularly Salesforce, and ERP systems.
• Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Customer service orientation with a focus on delivering exceptional service to international clients.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel and work in a multicultural setting.

🛠️ Keahlian

Lowongan Terkait