Guest Relations & Operations Assistant

Join The Soul Seeds in Ubud, Bali, as a Guest Relations & Operations Assistant and become part of a vibrant team dedicated to delivering exceptional hospitality experiences. This role is perfect for individuals passionate about guest satisfaction, operational efficiency, and creating memorable stays for our guests. As a Guest Relations & Operations Assistant, you will be the backbone of our guest services, ensuring every visitor to The Soul Seeds feels welcomed, valued, and well taken care of.

In this role, you will handle a variety of tasks daily, from greeting guests and assisting with check-in/check-out processes to managing reservations and coordinating with housekeeping and maintenance teams. You will also play a crucial role in maintaining our property's cleanliness and order, ensuring that our guests enjoy a comfortable and pleasant stay. This position offers a unique opportunity to work in a beautiful and culturally rich environment, contributing to a company that values sustainability, wellness, and community.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage and update guest reservations using our proprietary reservation system.
• Coordinate with housekeeping and maintenance teams to address guest concerns and ensure timely resolution.
• Assist with the daily operations of the property, including cleaning and organizing common areas.
• Handle guest inquiries and provide information about local attractions, dining, and activities.
• Maintain accurate records of guest feedback and operational data using our internal management software.
• Support the front desk team during peak seasons to ensure smooth operations.
• Participate in team meetings and contribute to the development of guest service initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Fluency in English and Bahasa Indonesia.
• Basic computer skills, including proficiency in using Microsoft Office Suite and our proprietary reservation system.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Familiarity with local attractions, dining, and activities in Ubud and Bali.
• Passion for guest satisfaction and a commitment to delivering exceptional hospitality experiences.

🛠️ Keahlian

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